FAQ

General Questions

1.2 What is Callconomy Dialer?

1.3 What is Callconomy WEB Dialer?

1.4 How Much Traffic Does Callconomy Consume?

1.5 How Do I Dial Phone Number?

1.6 Which Countries Can I Call?

1.7 Can I Make Calls from Different Computers?

1.8 Can I Make Several Simultaneous Calls Using One PIN?

1.9 Can I Evaluate the Quality of Service before Making Payment?

1.10 I Have Lost My Password. How Can I Recover My PIN Information?

1.11 Are My Calls Secured?

1.12 Can I Make a Record of My Call?

1.13 Can I Use Callconomy phone for Accepting Incoming Phone Calls?

1.14 Should I Enter PIN and Password Every Time I Use Callconomy ?

1.15 How Can I Contact Callconomy Team?

 

Technical Questions

2.1 Hardware and Installation

2.1.1 How Do I Install Callconomy phone?

2.1.2 Is My Operation System Compatible with Callconomy ?

2.1.3 What Accessories Do I Need to Start Making Calls?

2.1.4 Can I Use Callconomy phone with IP Phones and Analogue Telephone Adaptors (ATA)?

2.1.5 What Bandwidth Do I Need to Make Calls?

2.2 Dialing Problems

2.2.1 I Have Problems with Making Calls. What Should I Do?

2.2.2 Can I use Callconomy phone with Firewalls Installed on My PC?

2.2.3 My Balance is Positive but I Cannot Make Calls. What Should I Do?

2.3 Problems with Voice Quality

2.3.1 Sound Quality Is Bad. What Should I Do?

2.3.2 I Cannot Hear the Person on the Other End. What Should I Do?

 

Financial Questions

3.1 Making Payment

3.1.1 How Do I Pay for Callconomy Service?

3.1.2 I Made Payment for Callconomy . When Do I Get PIN?

3.1.3 I Added Money to My Account. When Will My Balance Be Updated?

3.1.4 My Payment was Declined. What Should I Do?

3.2 Billing & Tariffs

3.2.1 How Do I Add Funds To My PIN?

3.2.2 What Are the Billing Terms?

3.2.3 Are there any Hidden Fees?

3.2.4 Is It Safe to Enter My Credit Card Details on Callconomy .com?

3.2.5 My Call Was Broken. How Do I Get Billed?

3.2.6 Do Call Rates Depend on Country from which I Make Call?

3.2.7 Can I Find Callconomy phone Rates Denominated in Other Currencies?

3.2.8 What is an Expiration Period for My PIN?

3.2.9 How Do I Get Refund?

3.2.10 Is It Possible to Decrease Rates to Some Destinations?

3.2.11 How Can I Check My Balance?

3.2.12 Where Can I Find Call History?

3.2.13 My Credit Card Was Charged but I Did Not Authorize the Purchase. What Should I Do?

 
 
General Questions
 

Callconomy offers you an easy way of making international phone calls using PC and SIP devices.
Callconomy provides Real-Time PIN Balance and Call History in a convenient web interface.

   
1.2 What is Callconomy Dialer?

Callconomy phone Dialer contains the following elements


 

Callconomy icon on the top – Click on Callconomy icon to get into your web interface and check Call History

o PIN Balance

+ Sign – Click on + Sign to Add Money to PIN

Phone Number Area – Enter Phone Number Here. See Dialing Instructions

Login/Logout Arrow – Use this arrow for logging in and out

Volume Bar – Use Volume Bar to adjust sound volume

Dial Pad – Use buttons with numbers to dial the phone number

Call Button – Click Call Button after you dialed the number to initiate the call

Hang UpButton – Click Hang Up Button to break established connection

Status BarStatus bar shows connection status

  • Service Unavailable – This means that you are NOT logged in or your PIN and password are not correct.
  • Ready to Call – You are logged in and ready to make a call
  • Trying – connection is trying to be established
  • Ringing – Phone is ringing on your party’s side. You do NOT get billed when you see Ringing status.
  • Operating – This status means that connection has been established and timer shows call duration.
1.3 What is Callconomy WEB Dialer?

Callconomy WEB dialer is a new tool enabling Callconomy users to make calls though web. Callconomy WEB Dialer has the same options as an ordinary CALLCONOMY Dialer. Find more information about Callconomy WEB Dialer at http://www.callconomy.com/pctophone/home.php

   
1.4 How Much Traffic Does Callconomy Consume?

Callconomy uses G.729 codec for transmitting voice. It implies 32kBit per second capacity usage. Traffic is consumed only during the conversation time, so the program consumes almost no traffic when it is active but call is not going.

   
1.5 How Do I Dial Phone Number?

In order to place a call with Callconomy , please dial phone number using the following format:

Country Code + Area Code + Local Number

Working Examples (using the country code "1" for calling USA):

+ 1 (650) 292-1153

+16502921153

00 1 650 292 1153

011-1-650-292-1153


You do not need to include 00 or 011 before the phone number. Anyway, if you do enter it, this will not cause an error because Callconomy truncates the number automatically.

When dialing phone number you can use any separators like spaces, dashes, etc. This will not lead to an error; Callconomy just ignores these symbols while dialing the phone number.

   
1.6 Which Countries Can I Call?

Callconomy allows making calls to all standard proper and mobile numbers in the world at competitive rates. It might not be possible to access some premium service numbers or other special numbers in some countries. Rates and country codes are available here

   

1.7 Can I Make Calls from Different Computers?

Yes, once you have active PIN you can make calls from any computer using this PIN.

   

1.8 Can I Make Several Simultaneous Calls Using One PIN?

We do not allow this at the moment. Only one outgoing call is possible for one PIN.

   

1.9 Can I Evaluate the Quality of Service before Making Payment?

Yes. To apply for trial PIN please send email request to info@callconomy.com

   

1.10 I Have Lost My Password. How Can I Recover My PIN Information?

To recover your Callconomy phone PIN information please send email request To info@callconomy.com . Please do not forget to include your original email address which was used during registration.

   

1.11 Are My Calls Secured?

Calls to standard telephone or mobile numbers are encrypted until they reach public switched telephone network.

   

1.12 Can I Make a Record of My Call?

This service is temporally unavailable. However, we are planning to introduce this feature in future
   

1.13 Can I Use Callconomy for Accepting Incoming Phone Calls?

This service is temporally unavailable. However, we are planning to introduce this feature in future
   
1.14 Should I Enter PIN and Password Every Time I Use Callconomy ?

If you click on Logout button PIN and Password are not saved. In order to save information you should close Callconomy Dialer without logging out.

   

1.15 How Can I Contact Callconomy phone Team?

Please find Callconomy phone Team contact information here

 

2.1 Hardware and Installation

   

2.1.1 How Do I Install Callconomy phone?

Please download Callconomy phone from http://www.callconomy.com/pctophone/home.php and install it on your computer. If you have PIN, you can make calls immediately after Callconomy phone is installed. To learn how to get Callconomy phone PIN ,click here.

   

2.1.2 Is My Operation System Compatible with Callconomy ?

Callconomy works under all Windows Systems beginning with Windows 98.

   

2.1.3 What Accessories Do I Need to Start Making Calls?

All you need in order to make calls with Callconomy is PC connected to the Internet, sound card, headphones and microphone. With this standard home-computer equipment you are ready to start making calls.

   

2.1.4 Can I Use Callconomy with IP Phones and Analogue Telephone Adaptors (ATA)?

You can use Callconomy Service with ATA and SIP devices. Configuration settings for some devices are available at

   

2.1.5 What Bandwidth Do I Need to Make Calls?

Callconomy phone works well with Dialup at 50 KBit/second.

 

2.2 Dialing Problems

   

2.2.1 I Have Problems with Making Calls. What Should I Do?

We recommend you always check your PIN balance before making a call. To call specific destination you need to have enough credit for 1 minute call. If your balance indicates sufficient credit, check the format of the phone number you are calling. If you still do not succeed, please contact Callconomy Team: http://www.callconomy.com/callconomy_main/support.php

   

2.2.2 Can I use Callconomy with Firewalls Installed on My PC?

Following ports should be opened for correct work of Callconomy :

Port

Protocol

Description

1719

UDP

H.323 Gatekeeper RAS port

1720

TCP

H.323 Call Signalling

1812

UDP

RADIUS server in CALLCONOMYphone

3478

UDP

STUN service

3479

UDP

STUN service

5002

TCP

MLP protocol server

5003

UDP

Neighborhood service

5060

UDP

SIP UAS

5060

TCP

SIP UAS

49152-65535

UDP

RTP, RTCP multimedia streaming

   

2.2.3 My Balance is Positive but I Cannot Make Calls. What Should I Do?

Possibly your PIN has expired, please see Billing Terms for more information. Otherwise, please check your computer settings.

 

2.3 Problems with Voice Quality

   

2.3.1 Sound Quality Is Bad. What Should I Do?

PSTN calls rely on traditional phone networks, which may have fluctuations in capacity and quality of termination. Please try your call again after some time.

   

2.3.2 I Cannot Hear the Person on the Other End. What Should I Do?

There are several reasons why you may be experiencing this difficulty. Read through this troubleshooting checklist to find the possible solution.

· Make sure that both your microphone and speakers are connected to your computer in the proper inputs. Even if you are using a headset, there is often a separate plug for both your headset speakers and the affixed microphone.

Check to see if your speakers and microphone have their own volume levels and increase the level.

· Make sure your Windows audio volume is not set to "mute". Double-click on the speaker icon in your system tray and check to see that none of the "mute" options are checked.

· Make sure nothing else is running on your computer (CD player, MP3 player, answering machine, etc.) that may be using your sound card. Close all these programs and try placing the call again.

If you still have questions after reviewing this list contact our support service support@callconomy.com.

 

3.1 Making Payment

   

3.1.1 How Do I Pay for Callconomy Service?

We accept payments form Visa, MasterCard, Discover, American Express, Diner’s Club credit and debit cards.  We also accept payment through PayPal, MoneyBookers, WebMoney and PayCash payment systems. To get more information about payment opportunities, send your inquiry to info@callconomy.com

   

3.1.2 I Made Payment for CALLCONOMY. When Do I Get PIN?

In order to minimize online fraud and protect our customers, it could take up to 24 hours to process your transaction and send you PIN details. If you do not receive PIN details after this time, please email support@callconomy.com with your receipt number (you will get it automatically as soon as you sign up) so we can trace your payment details.

   

3.1.3 I Added Money to My Account. When Will My Balance Be Updated?

Your balance is automatically updated when our antifraud system accepts your payment. Internet fraud is an overall concern and we don’t want our customers feel uncomfortable with this problem. If you still have questions, please send email request to billing@callconomy.com. Do not forget to include your PIN and date when you made payment.

   

3.1.4 My Payment was Declined. What Should I Do?

Please send email request to billing@callconomy.com. Do not forget to include your PIN and date when you tried to make payment.

 

3.2 Billing & Tariffs

3.2.1 How Do I Add Funds To My PIN?

The easiest, quickest way to add funds is by using a credit card and making a purchase over our secure server.

It is easy to add funds to your PIN directly through your Callconomy Dialer. After starting Callconomy , simply click on the '+' icon on Callconomy Dialer to add funds to your PIN. This action logs you into web interface allowing you to manage and control your account. Apart from adding funds to your PIN you will also be able to modify PIN details, learn useful hints and find many additional options.

   

3.2.2 What Are the Billing Terms?

Billing Terms are 6/60/6. This means that calls shorter than 6 seconds are not billed; calls longer than 6 seconds but shorter than 60 seconds are rounded to 60 seconds; calls longer than 60 seconds are rounded with 6 second interval.

   

3.2.3 Are there any Hidden Fees?

No, there are no signup fees and monthly fees. You only pay for calls you make using Callconomy phone.

   

3.2.4 Is It Safe to Enter My Credit Card Details on CALLCONOMY.com?

Callconomy phone is dedicated to securing your purchases with the latest technology: The purchase area of http://www.callconomy.com is completely secure. Callconomy website is utilizing industry-standard Secure Sockets Layer (SSL) technology allowing the encryption of potentially sensitive information such as your name, address and credit card information. Using our secure server your credit card details are encrypted before being sent over the internet.

   

3.2.5 My Call Was Broken. How Do I Get Billed?

In this case you are also billed according to general Callconomy Billing Terms.

   

3.2.6 Do Call Rates Depend on Country from which I Make Call?

No, Callconomy call rates are the same no matter where you are calling from and only vary depending on where you are calling to. For pricing information please see Callconomy Rates List: http://www.callconomy.com/pctophone/pc_to_phone_rates.php

   

3.2.7 Can I Find Callconomy phone Rates Denominated in Other Currencies?

Please find rates denominated in US dollars at http://www.callconomy.com/pctophone/pc_to_phone_rates.php We are going to introduce rates in other currencies soon.

   

3.2.8 What is an Expiration Period for My PIN?

Credit on your Callconomy Balance remains active for 90 days after the first phone call. When you add money to your account number of days to expire is set to 90 days again.

   

3.2.9 How Do I Get Refund?

We want all of our customers to be happy! If you are not, for any reason, please let us know and we will do our best to resolve the situation. We will offer you a full refund if we are unable to resolve the problem. To apply for refund, please contact billing@callconomy.com. Please do not forget to include the reason for refund into your message.

   

3.2.10 Is It Possible to Decrease Rates to Some Destinations?

Please send us your suggestions to info@callconomy.com, we will consider and probably implement them.

   

3.2.11 How Can I Check My Balance?

Your balance is displayed on the top of your Callconomy Dialer.

   

3.2.12 Where Can I Find Call History?

Please click on Callconomy icon on the top of your Callconomy Dialer to get into CDR web interface.

   

3.2.13 My Credit Card Was Charged but I Did Not Authorize the Purchase. What Should I Do?

Please contact billing@callconomy.com to describe the problem. Do not forget to include your First Name, Last Name, Email, Phone, Address, 4 last figures of your credit card number and date when transaction was made.

 

 
PC to Phone Calling Rates
 
$0.0219  
PC to Phone  Rates
$0.0964  
PC to Phone  Rates
$0.0155  
PC to Phone  Rates
$0.0234  
PC to Phone  Rates
 
Callconomy PC to Phone Software
 
Callconomy PC to Phone