Services - CallBack
 
 
Main Features
 
Global Access to low rate calling
Web Call-Back
Email Call-Back
SMS/GSM Call-Back
PIN Authenticated Call-Back
Multi-Call support (allows multiple calls to be made with one callback request)
Speed Dial support
Distinctive Ringing support
Support for Extension Numbers (two-stage callback dialing) such as room numbers in hotels
 
Call Flow
 

Web Call-Back Flow

  1. The caller logs into the web site.
  2. The caller enters the call back request information such as the number to get the call-back to and the number to be connected to.
  3. The caller requests a call-back.
  4. The system calls back and connects the origination and termination numbers.
 

Email Call-Back Flow

  1. The caller sends an email to a designated email address with proper PIN, Source Number, and Destination Number information.
  2. The system receives the email and connects the origination and termination numbers.
 

SMS/GSM Call-Back Call Flow

  1. The caller sends a SMS to a designated SMS number with proper PIN, Source Number, and Destination Number information.
  2. The system receives the SMS and connects the origination and termination numbers.
 

PIN Call-Back Call Flow

  1. The caller calls the listed number.
  2. The caller enters their PIN.
  3. The caller hangs-up or enters the number to receive the call.
  4. The system calls back the caller.
  5. The caller dials the destination number.